Hp envy 6420 cartridge issues

[HelenT3]

I have been having issues with my printer for a month now. First it was a payment issue, j resolved this. I managed to print off a few items to be told ink was low, i had just put new ink in before the error of payment. After one day my printers lights started to flash continuously I tried to speak to someone to fix it and have had no luck. It has again told me that my ink is low, thankfully I had another delivery so I changed my cartridges over. It is now telling me those cartridges are not compatible even though hp sent them to me directly so this is very confusing.  The lights are still flashing continuously and the ink cartridges won't move to the left to let me change the cartridge, AGAIN. I've not even had this printer for long and it has caused nothing but issues. Can anyone help me to rectify this. I don't want to have to go to the library again to print things off 😔

[A_Gayathri · Accepted solution]

Hi @HelenT3,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[HelenT3]

I was able to get someone on the phone and they talked me through how to resolve my issue and my printer is back up and running now. Thank you 

[A_Gayathri]

HI @HelenT3,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

Have a great day ahead! 

Gaya1239 

HP Support