Hp envy photo 6234 instant ink cartridges not recognised

[Mike12310]

I have received my new hp instant ink cartridges for my hp envy photo 6234 printer and it comes up with the error message for both cartridges

'Remove and reinstall the indicated cartridges, make sure it is correctly installed.'

These are full ink cartridges and I have cleaned all the contacts and reset the printer.

What should I do to resolve this issue? 

[TEJ1602]

@Mike12310, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!