Hp envy pro 6452 copy lights stay on

[Jedd06]

I want to print documents from windows but my printer doesn’t print and  it’s the copy light who’s on 

[Nal_NR]

Hi @Jedd06,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP Envy Pro 6452 printer isn't printing from your Windows computer and the copy light is on, it might be in copy mode or experiencing a communication issue. Here are steps to troubleshoot and resolve this issue:

1. Restart the Printer and Computer

1. Turn off your printer: Press the power button to turn off the printer.
2. Unplug the printer: Disconnect the power cord from the printer and the power outlet.
3. Restart your computer: Reboot your Windows computer.
4. Plug in and turn on the printer: Reconnect the power cord to the printer and the power outlet, then turn on the printer.

2. Check Printer Status

Make sure the printer is set as the default printer:

• Open "Settings" > "Devices" > "Printers & scanners."
• Select your HP Envy Pro 6452 from the list of printers and click "Set as default."

Check for any error messages on the printer display:

• If there are any error messages, follow the on-screen instructions to resolve them.

3. Verify Printer Connectivity

Check the Wi-Fi connection:

• Ensure that your printer is connected to the same Wi-Fi network as your computer. The Wi-Fi light on the printer should be solid blue.
• If the Wi-Fi light is blinking or off, you may need to reconnect your printer to the Wi-Fi network.

Reconnect the printer to Wi-Fi:

• On the printer's control panel, go to the "Wireless" or "Network" settings.
• Select "Wireless Setup Wizard" and follow the prompts to reconnect to your Wi-Fi network.

4. Run the HP Print and Scan Doctor

1. Download and run the HP Print and Scan Doctor:
   • Download the HP Print and Scan Doctor from the HP Support website.
   • Follow the on-screen instructions to install and run the tool.
   • The tool will diagnose and fix common printing and scanning issues.

For the remaining steps, kindly check the next post. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Jedd06,

Here are the remaining steps. 

5. Check Print Queue

1. Clear any stuck print jobs:
   • Open "Settings" > "Devices" > "Printers & scanners."
   • Select your HP Envy Pro 6452 and click "Open queue."
   • Right-click any stuck print jobs and select "Cancel."

6. Reinstall the Printer Driver

Uninstall the printer:

• Open "Settings" > "Devices" > "Printers & scanners."
• Select your HP Envy Pro 6452 and click "Remove device."

Reinstall the printer driver:

• Visit the HP Support website and download the latest driver for your HP Envy Pro 6452.
• Follow the on-screen instructions to install the driver.
• Add the printer again in "Printers & scanners."

7. Perform a Factory Reset

1. Restore the printer to its factory settings:
   • On the printer's control panel, navigate to "Setup" > "Printer Maintenance" > "Restore" > "Restore Factory Defaults."
   • Follow the on-screen instructions to complete the reset.

8. Print a Test Page

1. Print a test page from the printer:
   • On the printer's control panel, go to "Setup" > "Reports" > "Printer Status Report" or "Print Quality Report."
   • If the test page prints successfully, the issue might be with your computer's connection or software settings.

Additional Tips

• Ensure there is paper in the input tray and that it is correctly loaded.
• Make sure the ink cartridges are installed correctly and have sufficient ink.
• Check for any paper jams or obstructions inside the printer.

If none of these steps resolve the issue, you might need to contact HP Phone Support for further assistance.

You may also refer to this document for copy issues.l 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.