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‎04-10-2020 10:07 PM

HP Recommended
Product: Hp officejet 250 mobile all in one printer
Operating System: Microsoft Windows 10 (32-bit)

Hi! I recently purchased the Hp officejet 250 mobile all in one printer and initially set it up successfully and printed a number of pages. However, after attempting to scan some documents the control panel became stuck on the following error message “Printer error. There is a problem with the printer. Turn the printer off then on.”  I’ve done this a number of times including attempting to reset per specific instructions to remove power cord and battery etc. I’ve tried to run diagnostics but they indicate the printer is working correctly. From other information online it appears there is some secret  control panel that can reset the printer but I can’t find specific details of how to do this. Any assistance greatly appreciated! Thanks.

5 people had the same question
1 REPLY 1

‎04-15-2020 11:42 AM

HP Recommended

@MummaGalvez

 

Welcome to the HP Support Community.

 

I have sent you a private message with the steps to reset the Printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 


I am an HP Employee

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