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‎11-11-2019 03:15 AM

HP Recommended
Product: Hp 470
Operating System: Microsoft Windows 10 (64-bit)

I installed 953 xl yellow ink, closed the cover then a message appeared on the printer screen saying “incompatible cartridge “ whereas the cartridge pack says it is compatible. Please help me solve this problem. Thank you  

4 people had the same question
1 REPLY 1

‎11-13-2019 11:45 AM

HP Recommended

@Vibrahim

 

Welcome to HP support community.

 

Clean the ink cartridge contacts

  1. Turn the printer on.

  2. Open the door to access to the ink cartridges.

  3. Wait until the carriage stops moving before you continue.

  4. Push in on the front of the ink cartridge indicated in the error message, and then remove it.

    Animation of replacing the ink cartridges

  5. Wipe the electrical contact on the ink cartridge with a lint-free cloth.

  6. Insert the ink cartridge into its color-coded slot until it snaps into place.

  7. Repeat these steps for any other ink cartridges indicated in the error message.

  8. Close the ink cartridge access door.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

1 person found this reply helpful
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