Hp photosmart 7520 e-all-in-one does not recognize 8x12 hp photo paper but prints on 3x7 inb&w and c

[Dean7771]

Hp Photosmart 7520 e-all-in-one.

[The_Fossette]

@Dean7771,

Welcome to the HP Support Community!

I recommend you create a custom paper size and they try printing.

Follow the steps in the below article to create a custom paper size.

https://support.hp.com/in-en/document/c03890386

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Dean7771 · Accepted solution]

    Sorry for my errors. I guessed at the paper sizes. I should have stated sizes: hp invent premium inkjet papers sizes: 4x6 inches and 8.5x11 inches.

     The printer prints documents in black and color on the large (8.5x11) plain sheets by hp. It prints photos in perfect black&white and colors. 

    If I want large photos and place hp photo paper in the printer it prints perfect 4x6 prints. So I removed the 4x6 paper and use only the 8.5x11 hp photo paper, the printer tells me that I am out of paper.  It will not print large prints.   

    Thank you for your support!

             Dean7771

[The_Fossette]

@Dean7771,

Are you feeding the paper from the photo tray or the normal tray?

Feed the paper in the normal tray and make sure that the paper source is selected correctly.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!