Hp photosmart 7525 printer failure message

[Zippysabol-1970]

Receiving an printer failure message. Stating there is a problem with the printer or ink system. Turn printer off, then on. If problem persists contact Hp. I get this message when I try to print from a an iPhone, iPad or desktop computer. 

Who do I contact to help me? 

[senan6806]

@Zippysabol-1970

Thank you for being a part of HP Forums. This is a great place to get support, find answers and tips to your technical queries.

Power resetting the printer and performing a  cartridge and printhead cleaning may resolve the issue. Let's try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove the printhead and all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Clean the electrical contacts, refer to step 4 from this document.

5) Clean the printhead, refer to step 6 from this document.

5) Plug the power cord back into the printer

6) Wait for the printer to turn on completely, then install the printhead and ink cartridges.

Let me know how it goes!

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Have a great day!