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‎05-28-2023 11:35 AM - last edited on ‎05-31-2023 09:38 AM by Retired

HP Recommended

Own a hp photosmart 7525 printer. It stopped printing when I used non hp ink cartridges. Willnot print at all says missing or failed printhead. I could replace all cartridges with hp but if it doesn’t work I’m out $100.00. I’m trying to find out if it’s worth it or not. Should I just get a new printer. Is the printerhead now fried???

1 REPLY 1

‎05-31-2023 11:58 AM

HP Recommended

Hi @mah62179,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

I see that you are getting an error message “The print head appears to be missing, not detected, or incorrectly installed" on your HP printer.

 

Please follow the steps listed below to reset the printer:

 

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

NOTE: HP recommends plugging the printer directly into a wall outlet.

5. Turn on the printer to complete the reset.

 

You may also refer to this weblink.

 

I hope this helps.

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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