Hp printer error message

[LeahSaaka]

Hp Officejet Pro 8025

Blue screen error code B8047A26

[Raj_05]

Hi @LeahSaaka,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code B8047A26 on your HP OfficeJet Pro 8025 indicates a firmware or hardware issue, typically related to internal communication between components in the printer. Here's a step-by-step guide to troubleshoot the issue.

Restart the Printer

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds.
• Plug the printer back in and turn it on to see if the error clears.

Update the Printer Firmware

• Make sure your printer firmware is up to date. You can check for firmware updates using the HP Smart app or by visiting the HP support website.
• If you can access the printer menus, try updating the firmware directly from the settings.

Reset the Printer

• Perform a factory reset. To do this:
  • Navigate to Settings on the printer.
  • Go to Restore Factory Defaults.
  • Confirm the reset, and the printer will restart.

Check the Cartridges

• Remove and reseat the ink cartridges, ensuring they are properly installed.
• Inspect the cartridges for any damage or leakage that could cause internal issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support