Hp smart app problems

[Shan1281]

I am using windows 11. The hp smart app id ungodly slow. I have restarted reinstalled it done repair and reset in programs and features. Still doesn't work right. Spinning on add printer. Trying to use wireless is a chore i got a usb a to be cable

[Dragon-Fur]

@Shan1281 

Welcome to the HP Community --

Unless there is something very odd going on -- possible though unlikely -- the application is indeed dependent on the rest of your Windows environment, including your network.  If the network is slow to respond, the app will drag, hang, refuse to work as expected.

If not already done, one of the best things you can do is read your printer's user manual.

Yes, I know -- so many pages and it can be slog. 

There is usually a lot of good, basic information in the document.

Product Home - Printers

 Enter the device type and model name of your HP product

Open Category Setup & User Guides

Find and open the user manual and whatever else looks helpful...

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Switch off your VPN.  If you don't know that that is, you are not using it.

Part of the dependence on the network is due to the many features in the application that depend on access to your HP account, your printer(s), any Shortcuts created to work (for example) with Cloud accounts.  I've read that HP Smart might work with nothing more than a USB connection between the computer and the printer -- I've not seen it.

If your printer is supported by a full driver printer software, perhaps install that -- the full driver includes HP Scan.

What?  HP Smart is generally optional -- use something else...

What do to?

I'm not sure, though I can certainly provide you places to look, recheck, and perhaps adjust some of your setup.

Were it mine to solve, 

If it's not done now,

I would assign the printer it's own IP address .

In fact, I'd assign the printer, the computer, and any other device their own IP address.

Doing so can help stabilize the network.  (Opinion, no need to defend.)

What else?

• If your Wireless is weak, won't work, bores you, irritates you, or is hard to configure >> Consider using Wi-Fi Direct:  HP printer setup (Wi-Fi Direct)
• Wi-Fi Direct is not quite the same thing as standard Wireless network but it's likely to work and it can get you out of your "can't do anything" hole.

What else?

Examples only -- no need to defend!

• Network hogs might on the local computer include, Browsers with lots of tabs open, open games.
• Network hogs might be other devices - TVs, game boxes, phones, tablets, other computers
• Network obstacles might include a poorly placed (located) router and / or a router that is outdated, weak, not fully configured
• Network configuration / location -- if forced to depend on Wireless (Ethernet is better if you / the printer can use it) -- could include too much distance between the printer, the router, and the devices that need to connect to the printer. 
• Wireless - 5GHz is faster but it's fussy about distance and doesn't like obstacles (walls, furniture, stairs).  2.4GHz is slower but is more tolerant of distances and obstacles
• Bluetooth -- HP Smart / HP App uses Bluetooth once at the initial attempt to discover and connect to your printer.  The printer -- unless it is one of a few odd birds of the printer world -- does not use Bluetooth as a way to connect the printer to your network / device (computer).  For example, the initial connection might take 45 seconds to find the printer -- that's a very long time when standing around waiting. 
• Try standing near the printer and connecting the HP Smart Mobile app on your supported iPhone.  Once the printer is discovered and connected using HP Smart on your mobile device, the printer might more easily connect to your other devices (computer)
• Perhaps switch on "Network Discovery" and "File and printer sharing"  on your ComputerSettings_NetworkAndInternet_Advanced_Network_Settings_Advanced_Sharing_Settings_2

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Message Content References

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Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Search / Find your printer and supported applications.

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

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HP Smart (Mobile) >>> Download / Install - How-to and FAQ

 HP printer setup (HP Smart app)

Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

Why can't I connect my wireless printer or print over the network?

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The Embedded Web Server -- EWS -- View / Explore / Adjust your printer's featrures

EWS > HP Document / How-to (original format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

Example – Alternate EWS format (Select new printers and some Laser Printers)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Primary Ethernet > Check / Adjust Status and other tabs...

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Wi-Fi > Section IP Config > IPv4

Notes

• It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.
• If needful and if supported, set the Band Frequency to the frequency you want the printer to use.

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Printer Software / Setup

HP Printer Setup Website

123.hp.com - Printer setup from the HP® Official site

https://123.hp.com/

Beware of Fake Sites

Be very careful when out on the Internet looking for help - one little dot, space, or letter out of place can land you in trouble.

The official HP 123 site is where you can find the appropriate (and free) software and drivers for your printer.

There are many “fake” sites listed (in search engines) for “123” – please make sure you are using the actual “HP” site.

If you are asked for money to correct "issues" on your printer or computer OR if the “help” wants to sell you software, threatens you, or wants access to your computer, you are using a “fake” site. Do not give these people your information! 

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

Document includes links to USA and Canadian authorities to report the incident.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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Real people who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"