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I have a hp smart tank 559 printer. It’s developed a problem where the power light flashes and a losing wheel spins on the display. I cannot press any buttons it does nothing. I’ve tried and tried with no luck on google and just wondering if anyone has had this problem? Also I don’t know if this is connected to the issue or not but the printer seems to do a very low pitch electrical hum. Not everyone can hear it but I can. If anyone has any suggestions please I’m at my wits end with this. 

3 REPLIES 3
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Hi @Danny2023,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your Hp smart tank 559 power light blinking slowly. Not to worry I will help you to get a resolution to resolve the issue.

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove the USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating the printer firmware.
  • click here and follow the troubleshooting steps HP Smart Tank Printers - Blinking lights and error codes
  • click here and follow the troubleshooting steps HP Smart Tank 500 printers - Blinking lights

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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A9F28CDA-4166-4D5D-AA9F-423AA7B05759.jpeg

 all I get is this circle (looks like a number 7) but it’s just a circle going round and round and the power light blinks probably every 1 second on one second off. I’ve tried the method you suggested powering off and on and unplugging it etc but it’s just doing the same thing. 

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@Danny2023,

 

Thank you for your reply  as you referred Error 7 indicates too

 


A_Gayathri
HP Support Community Administrator.
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