I AM INSTALLING A new printer. HP 6500 A. Getting an error message . Turn printer off and then on

[SONNYFTE]

HP 6500 A printer

[A_Gayathri]

Hi @SONNYFTE,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the "E710" error on the HP Officejet 6500A e-All-in-One typically indicates an internal hardware issue. 

Here's a step-by-step guide to troubleshoot:
 

Power Cycle:

• Turn off the printer using the power button.
• Unplug the power cord from the printer and the wall outlet.
• Wait for about 30 seconds to 1 minute.
• Plug the power cord back in and turn on the printer.

Check for Jams:

• Open the access door where the print cartridges are located.
• Gently check for and remove any paper jams or obstructions.

Inspect Cartridges:

• Make sure the ink cartridges are properly installed and seated.
• Remove and reseat the cartridges if necessary.

Reset the Printer:

• If the error persists, perform a hard reset by following these steps:
  • Turn off the printer.
  • Disconnect the power cord from the back of the printer and the wall outlet.
  • Wait for 60 seconds.
  • Reconnect the power cord and turn the printer back on.

Firmware Update: Update the firmware on an HP printer

• Ensure that the printer's firmware is up to date. Check HP's website for any available updates for your model.

Refer to this document:  HP Officejet 6500A e-All-in-One Printer series User manual 

I hope this helps. 

Take care and have a good day.

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