I HAVE AN ERROR MESSAGE SAYING PRINT JOB PAUSED. PRINTER OFFLINE. IT ISN'T

[NEG567]

I keep getting an error message saying print job paused.  Printer offline.  It is not offline.  I was able to print a test page using the printer.  The message is not getting the printer from my laptop.  I have shut it down and the modem/router.  Nothing helps.  Why isn't there any help from a human at HP any longer?

[zoey7886]

@NEG567, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding print job issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

 Here are some steps you can take to resolve the printer offline and paused print job issues.

Windows:

1. Change Printer Status:
   • Click the Start button, then select Settings.
   • Click Devices, then Printers and Scanners.
   • Locate your printer in the list, right-click it, and click Use Printer Online if it's showing "Offline".
   • If your printer status is Paused, right-click the printer, and click Resume Printing.

Mac OS X:

1. Printer Queue:
   • Click System Preferences in the dock, then select Printers & Scanners.
   • Choose your printer, then click Print Queue.
   • If Jobs Stopped appears in the window, click Start Jobs.

Additional Troubleshooting Steps:

Restart HP Network Device Support Service (Windows only):

• Delete any print jobs currently in the print queue.
• On the desktop, right-click My Computer or Computer, then click Manage.
• Double-click Services and Applications, then click Services.
• Scroll down the list of services, right-click HP Network Devices Support, then click Restart.
• After the service restarts, try using the printer over the network again.

Firewall Settings:

• If you cannot access the Embedded Web Server and are sure that both the computer and printer have active connections to the same network, the firewall could be blocking communication.
• Temporarily turn off any firewall security software running on your computer.
• Try accessing the Embedded Web Server again and use the printer for printing.

Printer Reset:

• If needed, you can restore the printer to factory defaults to remove all user settings, network configurations, and saved data.

hope this helps! 

Take care, and have an amazing day!  

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Regards,