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‎02-20-2025 09:05 PM

HP Recommended

i have this problem in my printer, today when i was goin to use it, and i plugged it into the electricity, this happened, does anyone know how to fix it? 

 

sorry if isn’t clear my description, english is not my first language 

 

i need help plsss 

7E7A2E89-9A89-4906-8CA9-2E75428CFD2E.jpeg

 

Category:
2 REPLIES 2

‎02-20-2025 09:08 PM

HP Recommended

go to support.hp.com and download the user guide which will provide troubleshooting for the light patterns for errors.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎02-20-2025 11:38 PM

HP Recommended

Hi @isscara_bll 

1.  Turn Off your printer and disconnect power cable.

 

2.  Leave printer OFF for 2 minutes.

 

3.  Then connect again power cable and make sure is direct to a power outlet.

  • ferRX_1-1740120624100.png

     

Follow steps from the next video:

>> https://www.youtube.com/watch?v=yJV5W54GAo8&ab_channel=CopyPrintScan

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
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