• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP DeskJet 2722 All-in-One Printer
iOS

I accidentally bought the HP 65 XL back and 65 tri-color cartridges rather than the 67, and my printer (HP Desk Jet 2722 All-in-One Printer) won't accept them. They are identical in size and shape. Is there any way I can get the printer to accept the new cartridge, or if not, is there any way to return the cartridge I have incorrectly purchased, which is completely unused now? Unfortunately, I have the receipt and opened package for the black cartridge, and the package for the tri-color cartridge is still not opened. I tried returning to Walmart, where I purchased these, but I can't return it to the shop where it was bought.

 

 

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.