I am finding error as "The indicated cartridges are not communicating correctly with the Printer".

[Biswajitdeb]

I am finding error as "The indicated cartridges are not communicating correctly with the Printer". Though I changed the cartridges, but still find the same error. Kindly help to resolve the issue.

[Raj_05]

Hi @Biswajitdeb,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing a frustrating issue with your HP printer. When you're seeing an error message like "The indicated cartridges are not communicating correctly with the Printer," it can be due to a few different reasons. Here are some steps to try and resolve the issue.

Restart Printer

• Turn off the printer, and unplug it from the power source.
• Wait for about 2-3 minutes.
• Plug the printer back in and turn it on.

Clean Cartridge Contacts

• Remove the new cartridges from the printer.
• Use a lint-free cloth lightly dampened with distilled water to gently clean the copper-colored contacts on the cartridges.
• Also, clean the contacts inside the cartridge slot in the printer.
• Let them dry completely before reinserting.

Reinstall Cartridges

• Put the cartridges back into the printer, making sure they are securely seated.

Update Firmware

• Sometimes, outdated firmware can cause cartridge communication errors.
• Visit the HP website and search for your printer model.
• Look for the latest firmware update for your printer and follow the instructions to update it.

Check for Tape or Packaging

• Ensure there's no tape or packaging material left on the cartridges.
• Sometimes new cartridges have protective tape or covers that need to be removed before installation.

Reset Printer

• A reset can sometimes clear out errors.
• Depending on your printer model, you can usually find the reset option in the settings menu.
• Refer to your printer's manual for specific instructions on how to perform a reset.

These steps should help you troubleshoot the issue with your HP printer's cartridge communication error.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support