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‎03-30-2023 07:46 AM

HP Recommended
Product: HP LaserJet Pro CP1525nw Color Printer

I am getting a 49 error on my printer. The network connect does not work. I cannot connect to the printer via USB cable either, my computer never finds the printer.

I had a power outage that seems to have taken out a network switch I had. I am not sure if this is related but I think the time frame is in line with that outage.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-30-2023 07:58 AM

HP Recommended

If you have no USB or network connection then it is likely that the formatter is damaged. The only thing left would be to perform a full reset. Check YouTube as there are videos that show the steps for a reset.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎03-30-2023 07:58 AM

HP Recommended

If you have no USB or network connection then it is likely that the formatter is damaged. The only thing left would be to perform a full reset. Check YouTube as there are videos that show the steps for a reset.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎03-30-2023 04:18 PM

HP Recommended

Repairatrooper,

 

Thank you so much!!  I had to do the HARD reset, which was a button combination of the right arrow and red "X" for a certain period of time. Then I just had to remove and add the "new" printer again.  Thank you again!!

2 people found this reply helpful
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