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‎03-30-2023 07:46 AM

HP Recommended
Product: HP LaserJet Pro CP1525nw Color Printer

I am getting a 49 error on my printer. The network connect does not work. I cannot connect to the printer via USB cable either, my computer never finds the printer.

I had a power outage that seems to have taken out a network switch I had. I am not sure if this is related but I think the time frame is in line with that outage.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-30-2023 07:58 AM

HP Recommended

If you have no USB or network connection then it is likely that the formatter is damaged. The only thing left would be to perform a full reset. Check YouTube as there are videos that show the steps for a reset.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎03-30-2023 07:58 AM

HP Recommended

If you have no USB or network connection then it is likely that the formatter is damaged. The only thing left would be to perform a full reset. Check YouTube as there are videos that show the steps for a reset.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎03-30-2023 04:18 PM

HP Recommended

Repairatrooper,

 

Thank you so much!!  I had to do the HARD reset, which was a button combination of the right arrow and red "X" for a certain period of time. Then I just had to remove and add the "new" printer again.  Thank you again!!

2 people found this reply helpful
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