I am getting a unexpected configuration problem 0x80070709

[stretch382]

I am not able to print anything.  I am getting an unexpected configuration  problem 0X80070709.

[The_Fossette]

@stretch382,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Are you able to make a copy?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the below steps and check if it helps.

1.With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

2.Remove USB cable, if present.

3.Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

4.Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.

5.Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[stretch382]

Thanks for the information, but my problem is solved. I called the HP tech line and they fixed it. It turned out to be a software issue. They dialed in and reset a few things.

[The_Fossette]

@stretch382,

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!

[jackisiano]

Hello  I am having this same exact issue and followed your advice in the email but its not working.  What should i do next?

[Jeet_singh]

@jackisiano,

Thank you for posting your query on HP Support Community,

Are you able to make a copy from the printer?

Let's try these steps here: 

This looks like an issue with the Windows, let's try to run the Windows update troubleshooter and then ensure all the drivers are up to date: 

I would suggest you run the Windows update troubleshooter.

Download and install the troubleshooter from this link.

Check for Windows update: 

1. Click Start, type update in the search box, in the list of results, click Windows Update.
2. In the details pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
3. If you see a message telling you that important or optional updates are available, or telling you to review important or optional updates, click the message to view the updates to install.
4. In the list, select the check box for the updates that you want to install, click OK, and then click Install updates.

If you are facing any issue while using the printer then try using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to this link: HP Printers - Using HP Print and Scan Doctor (Windows)  to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

Let’s try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If the copy comes out fine, then I would suggest this could be to due to software or driver conflict. 

I suggest you uninstall the printer drivers from the root level and then reinstall them by following the below steps:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!