I am getting an Error 11

[Karl197823]

We are getting an Er 11. I  can't scan or print. The printer does not appear to be communicating with the network.

[Kuroi_Kenshi]

Hi @Karl197823,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Below are steps to troubleshoot and resolve this problem:

1. Restart Your Printer and Network Equipment:

• Turn off the printer and unplug the power cord.
• Turn off your router and modem, and unplug their power cords.
• Wait for about 60 seconds.
• Plug in and turn on the modem, then the router.
• Plug in and turn on the printer.

2. Check Network Connection:

• Ensure the printer is connected to the same network as your computer or mobile device.
• If the printer is connected via Wi-Fi, ensure the wireless light on the printer is steady and not blinking.
• For Ethernet connections, make sure the Ethernet cable is securely attached to the printer and the router.

3. Reconnect the Printer to the Network:

• On the printer's control panel, navigate to the wireless settings menu.
• Select the option to connect to a network, and follow the on-screen instructions to reconnect the printer.

4. Print a Network Configuration Report:

• Use the printer’s menu to print a network configuration page which will provide details about the printer’s network settings.
• Ensure the IP address is correct and within the same range as other devices on the network.

5. Update Printer Firmware:

• Ensure your printer’s firmware is up to date by visiting the HP support website and downloading any available updates.

6. Check Firewall and Security Settings:

• Sometimes, firewall or security settings can block the printer’s communication with the network.
• Ensure that the printer is allowed through your firewall settings.

7. Verify Web Services Setup:

• Ensure that Web Services are enabled on your printer which can help it to communicate with HP services.

8. Use HP Smart App:

• Download and install the HP Smart App from the HP Smart website.

9. Reset Network Settings:

• On the printer's control panel, navigate to the Settings or Network Setup menu.
• Select the option to reset the network settings.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,