I am getting error code 11 after cancelling my instant ink and after installing my own new cartridge

[DPDPDP1]

How do I get my printer working again. Error code 11. I cancelled my instant ink, purchased my own toner cartridge and the printer will not let me print. Error code 11. I am using the correct HP toner cartridge 134A

[Sneha_01]

Hi @DPDPDP1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 11 after cancelling HP Instant Ink and installing your own cartridge indicates a problem related to the new cartridge or the printer's recognition of it. Here are the steps to troubleshoot and resolve this issue:

Steps to Resolve Error Code 11

Check Cartridge Compatibility

• Ensure that the toner cartridge (HP 134A) is compatible with your specific printer model.
• Verify that the cartridge is an authentic HP product.

Remove and Reinstall the Cartridge

• Turn off the printer and unplug it from the power source.
• Open the printer and carefully remove the toner cartridge.
• Inspect the cartridge and the inside of the printer for any packaging material or obstructions.
• Reinstall the toner cartridge, making sure it is securely in place.
• Plug the printer back in and turn it on.

Reset the Printer

• With the printer turned on, unplug the power cord from the back of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet and then into the back of the printer.
• Turn the printer on and check if the error is resolved.

Update Printer Firmware

• Ensure your printer firmware is up to date. Outdated firmware can cause recognition issues with new cartridges.
• Visit the HP support website and download the latest firmware for your printer model.
• Follow the instructions to update the firmware.

Disable HP Cartridge Protection

• Sometimes HP printers have a setting called Cartridge Protection that may prevent the use of third-party cartridges or even HP cartridges purchased outside of the Instant Ink program.
• Open the printer software on your computer.
• Go to the settings or maintenance section.
• Look for an option related to Cartridge Protection and disable it.

Check Instant Ink Account Status

• Make sure that your Instant Ink subscription has been fully cancelled and that there are no pending issues with your account.
• Log in to your HP Instant Ink account and verify the cancellation status.

I hope this helps.

Take care and have a good day.

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Rachel571

HP Support