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‎01-09-2022 09:11 PM - last edited on ‎01-10-2022 06:37 AM by Retired

HP Recommended
Product: HP OFFICEJET PRO 8023

Hi, i am using HP OfficeJet Pro 8023 and I am getting error code 71.02.4A and the catridge box doesn't move to the left when i open the printer.  May i please get help on this as i have had this problem for quite some time now.

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4 people had the same question
1 REPLY 1

‎01-13-2022 10:43 AM

HP Recommended

@Nancy_01, Welcome to the HP Support Community! I’m here to help.

 

I see that you have this error and the print carriage is stuck. Kindly perform the steps mentioned in this document - Carriage jam or E3 error

Also, make sure there are no jams inside the printer, follow the steps from - Paper jam error

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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