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‎03-08-2022 07:21 PM

HP Recommended
Product: HP OfficeJet Pro 8028 All-in-One Printer
Operating System: Microsoft Windows 11

I have shut down and restarted the printer a number of times.  I have also removed the print cartridges and replaced them several times.  Nothing is jamming the cartridges.  There are no paper jams.  I have owned the printer for less than two years.

Category:
1 person had the same question
1 REPLY 1

‎03-13-2022 07:21 AM

HP Recommended

@metrobob, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to use the printer due to this error.

Make sure you are using HP inks. To check for jams, refer to - Paper jam error or Carriage jam or E3 error

 

Perform the steps mentioned in this document - 'Printer Failure' Error

 

If the error persists, I'm afraid it is an issue with the printer

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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