I am having problems installing an HP Ink Advantage DeskJet 2375 printer by cartridges

[Daliana86]

Hello Community, I am having problems installing an HP Ink Advantage DeskJet 2375 printer by cartridges. I have already installed the HP Smart application and it notifies me that I have the ink levels correct, but it tells me to put the setup cartridges. The printer is new and came without these cartridges. I saw some hacks that say to press the wifi button and reset, but my printer, due to the model it has, does not have either the info button or the wifi button, so that solution does not apply to my case

I replaced the cartridges twice and the buttons on both cartridges keep flashing, non-stop, and it does not scan either, which is surprising to me because it does not take ink. I appreciate any help

//----------------

Hola Comunidad, tengo problemas para instalar una impresora HP Ink Advantage DeskJet 2375 por cartuchos. Ya instale la aplicaicon hp smart y me notifica que tengo los niveles de tinta bien, pero me indica que ponga los cartuchos de set up. La impresora es nueva y vino sin estos cartuchos. Vi unos hachks que ponen de apretar el boton wifi y reestablecer, pero mi impresora por el modelo que tiene no tiene ni el boton info ni el boton wifi, asi que esa solucion no aplica para mi caso

Reemplace los cartuchos dos vece sy me siguen parpadeando los botones de ambos cartuchos, sin parar, tampoco me escanea, lo cual me resulta llamativo proque eso no lleva tinta. Agradezco cualqueir ayuda

sds

[Elohi_NR · Accepted solution]

Hi @Daliana86,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.