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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎01-24-2019 06:25 AM

HP Recommended
Product: HP Deskjet Ink Advantage 2545

I just changed the router of my home fiber wifi network to 5G and my laptop is unable to detect the printer since. Can anyone advice on how i change the settings for this?

1 REPLY 1

‎01-26-2019 05:25 PM

HP Recommended

@Sabby1916

Thank you for joining the HP Support Community

 

If you are using a wireless router, check your router's documentation or support site to make sure it meets the following requirements:

 

Check the router band: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.

 

Then, try connecting the printer to the network using the wireless setup wizard.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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