I am receiving this error message. Ink System Failure - Problem with the printer or ink jet sys

[mobilitytherapy]

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@geraldnkoss wrote:

I am having issues printing with the error message Ink System Failure =

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@geraldnkoss wrote:

I am having issues printing with the error message Ink System Failure =- Problem with the printer or ink jet system.

I did the recommended steps of unplugging the power cords.  I also replaced the ink cartridges with new ones.  It printed off one page and the error message returned.

How can I fix this problem?

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- Problem with the printer or ink jet system.

I did the recommended steps of unplugging the power cords.  I also replaced the ink cartridges with new ones.  It printed off one page and the error message returned.

How can I fix this problem?

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[A4Apollo]

Hi! @mobilitytherapy, Welcome to the HP Support Community.

Don't worry I'd like to help you out. Let me ask you a few questions in order to assist you better.

Are you using HP genuine ink cartridges?

Please share the printer model name to assist you better.

Let's continue with the troubleshooting steps now.

Replace low, empty or faulty ink cartridges on the printer.

Please try the steps recommended below.

Perform a power reset
Press the Power button () to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button () to turn it on.

Also, try updating printer firmware to the latest version and check if it helps.

Refer this article to know more information about updating the printer firmware. Click Here

Refer this article to further troubleshoot ink system failures. Click Here

If the issue still persists after trying out the steps. It is a hardware issue with the printer.

Please contact HP support for service options.

Contact HP using this link. Click Here

Let me know how it goes!

Have a great weekend ahead! 🙂

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