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Message 1 of 12
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Solved!

I am requesting for my region reset code

HP Recommended
HP Deskjet Ink Advantage 1515
Microsoft Windows 10 (32-bit)

Hi. I need help ASAP. I bought my HP Deskjet Ink Advantage 1515 printer from the Middle East and now i am using it from the Philippines. I'm having a hard time of buying the original 650 ink cartridge. And i searched that i am able to use the compatible ink cartridge 678. But it says the cartridge is not compatible. I searched again and turns out i need a request for Regionalization Reset to be able to use the compatible ink cartridge. Please help me fix it. Where can i get the region code of my HP printer?

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Level 12
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You need to contact hp technical support to get the code to change it.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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How can i contact the Technical Support of Hp? Can someone give their email add? They're not responding to my emails. Idk if that is their real email address. I need the regional reset code ASAP. I hope you understand.

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Have you gone to the support website and opened a case that way? 

 

https://support.hp.com/ph-en/contact-hp 

 

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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I already got my case number 2 months ago. But they didn't take an action yet. Is that normal? Is there any other way to change the regional code of my printer to be able to use the alternative ink cartridge? Thank you

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Message 6 of 12
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@callme_anj

 

Welcome to the HP support community.

 

To do a printer region reset you need to meet the following conditions:

 

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

 

Reply with the requested information for more assistance.

Cheers.

 

Sandytechy20
I am an HP Employee

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If you do a complete uninstall and then re-install, the installation proce4ss will ask you your region. (I always say "Australia" to avoid any blocking of non-OEM cartridges.)

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@Sandytechy20

I've met the following conditions you gave me. Can you tell me the next steps? I'm glad you replied. Thank you

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If you followed the install process to its completion, then open "Control Panel" and clic on "Devices and Printers". If the printer shows up there, then it's installed and usable.

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@Enduser1 

the problem is it says that the ink is incompatible ink cartridges whenever i tried to print. so i need the reset code to use the alternative cartridges

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