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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- I am stuck with a 4x4" paper size that I cannot change!

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07-23-2021 08:21 PM
I am stuck on a 4x5" paper size that I chose on my ipad. I cannot revert to the 8.5 x 11 " size either on my ipad or on my printer.
I am in the middle of a project and need help! THANKS!
07-24-2021 10:26 AM - edited 07-24-2021 10:27 AM
- Load / Check paper size – Adjust / Verify settings
- Check / Adjust paper settings at the printer display panel and / or EWS
- For Windows >> Adjust Printing Preferences / Shortcut
Reminders
- Note the mention of selecting "Custom" size in the printer display / EWS when exact dimensions are not listed.
- When using HP Smart Mobile: Paper Size / Type must be adjusted / set before you open your item to be printed
Load the paper into the printer according to the instructions in the printer user guide.
Load the paper according to the instructions in the User Guide
Starting on Page 15
OR
Paper already loaded?
Open tray – Wait a few seconds – Close tray - Update information - Continue
Done that? Stuck?
Open tray - Remove paper - Gently flex the stack - Return paper to tray - Close tray - Update information - Continue
Check / Adjust / Retain the Paper at the Printer Display Panel
Section is not applicable to printers lacking a printer display panel.
Open Printer Tray,
If you have not yet done so, Remove / add desired paper size - type
else
Wait a few seconds
Close Tray
IF applicable for your printer:
On the Printer Control Display Panel,
Click Modify / Change / No-Yes (wording varies), adjust the paper size and type, Click OK
No Size? If the size of the Paper Size is not in the Drop-down list, Select Custom
Note: Not all printers allow selection of “Custom”
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Embedded Web Server (EWS)
EWS option is applicable to network connected printers.
Reminder
No Size? If the size of the Paper Size is not included in the Drop-down list, Select Custom
Note: Not all printers allow selection of “Custom”
If the printer is on the network,
If the EWS feature is supported on your printer,
Use the Embedded Web Server (EWS) to view / configure your printer.
Verify / Update Tray and Paper Information
EWS – Browser
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper Management
If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)
Click Apply to save changes
EWS - HP Smart for Mobile - iOS
Reminder: The EWS Tray and Paper settings must be updated before you open the object to be printed.
Open HP Smart (for mobile)
Open Settings
Open Add / Set Up a Printer
Scroll down, Click, Tray and Paper
As Available: Check / Adjust settings in Advanced
Click Apply to save changes
Example - HP Smart Mobile - iOS (iPad Pro) - Main Menu
HP_Smart_Mobile_Main_Menu_9
EWS - HP Smart – Windows
Start HP Smart Application
Printer Settings
In section Settings > Advanced
Tab Settings > Preferences
Tray and Paper Management
As Available: Check / Adjust settings in Advanced
Click Apply to save changes
If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)
Click Apply to save changes
NOTES
- Size not listed in the Drop-down menu? If available: Select Custom (likely the last selection in the list)
- EWS is also available in HP Smart Windows and HP Smart Mobile > Settings > Advanced
- Features and options differ by printer model and type.
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Set the Preferences – Windows
This section is not applicable to Mobile Printing.
Printing Preferences are available directly from the driver and / or might be called "Printer Properties" / "Shortcuts" (or similar) from within printing software / applications.
Preferences and Envelopes:
Select / leave Printing Preferences shortcut to "Everyday Printing" or something equally benign.
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Preparation > Check / enable the printer as the “Default Printer”
Settings > Devices > Printers and scanners
UNCHECK (clear box) Let Windows manage my default printer
Select (Left-Click) your printer from the list of printers > Manage > Set as Default
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Printing Preferences – Shortcuts / Selections
Settings > Devices > Printers and scanners
Left-Click on (your) Printer > Manage > Printing Preferences
Next
Tab Printing Shortcuts
Click / Highlight your preferred Shortcut
Click Apply > Click OK to exit
Optional - Additional Setup / Information
Make changes to a Shortcut (Model Dependent)
- Select your Shortcut (locked or custom) >
- Adjust the settings for paper, source (tray), other settings
- Check all sub-menus in all Tabs
- Click OK to save / leave sub menu
Custom Shortcut
On the main Preferences menu,
Save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name
Click OK to save the setup
Side Bar: Scan Menu for HP Scan
Open More > section,
Check / adjust settings in each sub-section
Click OK to save sub-menu changes
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HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP ENVY Photo 7155 All-in-One Printer
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