I am trying to change the ink cartridges in my HPC5280 but there is a plastic object in the way.

[Krissywissy1972]

I am trying to change the ink cartridges in my HPC5280 but there is a plastic object in the way. It has a triangle symbol on one side and a pentagon and square symbol on the other. There is a carriage jam error alert and I think that this is causing it.

 

[TEJ1602]

@Krissywissy1972, Welcome to HP Support Community!

Follow the steps below to isolate and resolve the issue-

Reset the printer

An error might continue to display after the jam is cleared. To clear the error state, reset the printer, connecting the power cord directly to a wall outlet to make sure the power source is stable, and prevent more carriage jams.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

Check for obstructions in the carriage path

Make sure the carriage path is not blocked.

1. With the printer on, disconnect the power cord from the rear of the printer.

2. If your printer has a battery, remove the battery.

3. Open the door to access the carriage inside of the printer.

4. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

5. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

6. Close the carriage access door.

7. Reconnect the power cord to the rear of the printer, and then turn the printer on.

Also, refer to the document Replacing the Print Cartridges for help in replacing the ink.

Hope this helps! Keep me posted. 

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