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Message 1 of 2
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I am unable to print a photo any longer. Code 0x80040154

HP Recommended
Office jet pro 8710
Microsoft Windows 10 (64-bit)

I hope that someone has an answer for me.  I haven an Office jet pro 8710 that will no longer print a photo from my computer.  I keep getting a configuration error code 0x80040154.  I have tried doing the hard reset of unplugging the power cord from the unit and then the wall, waiting a minute and plugging back in, but still getting the same message.

Any solutions?

Thanks.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Songbird58

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  
Since you have already tried most of the troubleshooting steps to resolve this issue, let us perform these steps:

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

  • 1) Click on this link - www.hp.com/contacthp/
  • 2) Select your product type below.
  • 3) Enter the serial of your device.
  • 4) Select the country from the drop-down.
  • 5) Select the appropriate option based on your preference.
  • 6) Fill the web-form and proceed further.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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