I am unable to print after the latest Windows update

[TLH7]

I have tried uninstalling and reinstalling the printer software twice and still am receiving an error message indicating that there is a proble with the software that can't be fixed and to uninstall and reinstall the software. I can not print to this printer with my wireless connection, but an internal test page prints fine. I also can not print to another printer (also connected wirelessly) through my laptop  which is an hp pavilion dv7 notebook.

[The_Fossette]

@TLH7,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are facing issues printing from your laptop.

Don’t worry, I assure you I will try my best to get this sorted.

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score. 

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Are you getting any error when you try to print?
• Are you able to make a copy?
• From what application/software are you printing?
• Have you made any software or hardware changes on the computer?

While I wait for the answers, I recommend you perform a root uninstall and then reinstall the printer on your computer and check if that resolves the issue.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[TLH7]

I am still not able to print after followng the steps you provided. I was not able to remove the HP Officejet 4650 Driver as directed in step 9. It said it was already  in use.  But I continued to follow the remaining steps and it indicated that set up of the printer was successful. I am getting a Windows error message that says Windows can not print due to an error in set up. I have a feeling it may be because multiple versions of the printer are still showing up as options?

The answers to the following questions you requested are here:

• When was the last time the printer was working fine? Prior to June 26, 2018
• Are you getting any error when you try to print? No
• Are you able to make a copy? Yes
• From what application/software are you printing? Word, ACrobat Reader, Yahoo email
• Have you made any software or hardware changes on the computer? NO

Thanks so much for offering to help so that I can resume printing for work now.

[The_Fossette]

@TLH7,

It is great to have you back and your patience is greatly appreciated.

Thank you for the information.

I recommend you create a new user account on the computer and then install the printer and check.

Follow the steps in the below artilce to create a new user account.

https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[TLH7]

Unfortunately, I am still not able to print. And I have not been given an error message either.

[The_Fossette]

@TLH7,

It is great to have you back and your patience is greatly appreciated.

I recommend you uninstall the printer completely from the computer and then follow the steps in the below artilce to install the Windows built-in drivers and check whether you are able to print.

https://support.hp.com/us-en/document/c01796879

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[TLH7 · Accepted solution]

I am able to print now:) Wow!! And now I will need to attempt a similiar process with an Epson printer that also went offline at same time as this printer. Thank you very much for walking me through this:)

[Jeet_singh]

@TLH7,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for the efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark his public post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,