I bought a 2710 printer in the UAE. 805 cartridge does not work

[whysrikar]

I bought a HP printer in the UAE which came with a 305 cartridge. I moved to India and the available 805 cartridge does not seem to work on the printer.

[zoey7886]

@whysrikar, Welcome to HP Support Community!  

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on thislink.  

  

Keep me posted.  

  

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!  

Regards,

[whysrikar]

Hello, your message does not provide the reset instructions. 
"

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. "

I think this is incomplete. 

[whysrikar]

Hello, thank you for the updated instructions. These instructions do not seem to work with the HP App on a Mac Sequoia. Are there a different set of instructions? Should I be trying something else?