I can no longer print from my iPhone to my HP printer

[nbeck0619]

Please someone help me!  I've been bounced around 4 times already on the phone.

Why can I no longer print from my iPhone XR to my HP Office Jet 6962 printer?  When I try to print something the only choices that pop up are AirPrint and Google CloudPrint.  I have no idea what either of those are.  i am a senior and technically challenged so I don't know what to check either on my printer or my cell phone settings.  I have not changed anything so I don't know why I can no longer print.  I need to have this function for work.   Printing from my laptop is no problem.  Just from my cell lphone.  Someone please help me!

[Jay_G24]

Hi @nbeck0619

Welcome to the HP Support Community. I'd be happy to assist you with the  "cannot print from iphone" issue. 

Google Cloud Print is a Google service that lets users print from any Cloud Print-aware application (web, desktop, mobile) on any device in the network cloud to any printer with native support for connecting to cloud print services

AirPrint is a feature in Apple Inc.'s macOS and iOS operating systems for printing via a wireless LAN, either directly to AirPrint-compatible printers

Install HP Smart app to print from your phone- refer to Install and Use the HP Smart App

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[nbeck0619]

I appreciate your response but unfortunately that did not help.  I already had the HP Smart app on my cell from the very beginning.  I used it with my Galaxy cell and had been using it from my iPhone XR.  As I mentioned, this Air Print and Google Cloud thing popped up out of the blue.  I need to know how to print via the HP App again.   

Here's why I don't want to print using these 2 other options:  Air Print:  It will not allow you to change the print settings, i.e., it only prints in color.  I don't need to print in color, I only need to print in black and draft.  As for Google Cloud, I checked into that and it is way too confusing on how to set up, etc.  

How do I get rid of these 2 that popped up out of nowhere so that I can use my HP App only?

[Jay_G24]

Please check the document I had suggested that has the instructions on how to print using the HP Smart App and how to change the print settings to black only as well.