I can not print from my scanner bed (envy 7640), Seems to be stuck in a feeder mode. I get error

[maryann221]

I can not print form the scanner bed.  It seems to be stuck in the feeder mode.  I keep getting an error message - THE DOCUMENT FEEDER WAS NOT ABLE TO PICK UP THE ORIGINAL.  LOAD THE ORIGINAL IN THE DOCUMENT FEEDER AND TRY AGAIN.  

Have done this many times and turned the printer off and on again many times.  

[Dragon-Fur]

@maryann221 

Welcome to the HP User Community.

Are you printing or scanning?

You cannot, for example, print directly from the ADF or the flatbed - printing needs paper from the tray.

Are you trying to Scan content from the Flatbed (glass) and perhaps then print that content?

If yes,

Answer

Open the software / application you are using to Scan

Change the Source to "flatbed" or "glass"

You did not include which software / application you are using nor did you mention your Operating System / version.

Examples...

Partial Example - HP Smart - Mobile (iPadOS) - Scan Options

Change the Source to Printer Scanner

Tap the Scan Settings Drop-down menu (selected as "Letter" in the example) 

Change the Input Source to Scanner Glass

HP_Smart_Mobile_Scan_PDF-Image_Options_5

Example - HP Smart - Windows - Scan > Preset Photo - Options

Open HP Smart > Scan > in the Preset menu, Select the Source = Scanner Glass

HP_Smart_W10_Scan_Photo_Screen_7

Full Feature Printer Software - HP Scan - Main Menu / Options

Open HP Scan > Save as JPEG (or PDF) > Select your Page Size (scan area) > Select the Source = Flatbed

9025_HP_Scan_menu_JPEG_More_Image_All_4

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HP ENVY 7640 e-All-in-One Printer series 

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[maryann221]

Thank you for the information.  I downloaded the software HP Smart.  The first thing that is asked for is the code that you get from the printed sheet requested from the printer web connection.  I could not connect with the web server.  Prompt says printer can not connect with server.  I disconnected the web and connected again.  Got a wireless network test result test that says I am connected but still get the same response when trying to print page with code.

Can not download software to solve this problem.