I can print in MS Word but not in MS Excel

[totemnPaul]

Hello, I have just subscribed to this forum and I'm new to this.

I just want to seek some help with regards to our Printer at school. I had problem printing in MS Excel, I have installed the printer and set it as default but still not printing. When I tried printing, it will just say "Pending Document to Print" then it will disappear. I tried to install it again then I had a copy of the printer HP Deskjet Ink Advantage 2060 (Copy 1), which I use now to print in MS Word and it works but I found out the problem when I tried printing in Excel. I tried to select the Copy of printer but it does not display and only the default one is shown - from the Printer list when printing no HP DEskjet (Copy 1) is displayed. All I do now is copying from Excel and Pasting to Word so I could print the document. I have also tried reinstalling the printer but still the same. Please help.

-Hope I have explained it clearly. Thank You. 🙂

[Sunshyn2005 · Accepted solution]

Hi @totemnPaul, 

Welcome tot he HP support Forums, and thank you for reaching out ! Although you might need to contact your school's IT department, I would be happy to to all I can to help. From your description, I understand you are having difficulty when trying to print from Excel.

Please first try the HP Print and Scan Doctor.  The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:

• Connectivity:

  USB: Verifies that the USB connection from your computer to the HP product is working correctly.

  
  

  Network: Verifies that the network connection between your computer and your network is working correctly.

• Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.

• Driver Check: Checks for missing or corrupt driver files.

• Device Manager: Checks for problems in Device Manager that would prevent printing.

• Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.

• Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).

• Port Match: Checks the port settings for the HP product.

• Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.

• Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.

• Print Settings: Checks and adjusts the print quality settings.

• Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.

• Scan Tests: Checks the scan mechanism, drivers, and registry entries.

Source:Try the HP Print and Scan Doctor for Windows

Click here to download and run the Print and Scan Doctor> >>>>> www.hp.com/go/tools

If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.

• If you see only green check marks (), the tool did not find any problems.

• If you see green wrenches (), the utility identified an issue and corrected it automatically.

• If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.

• If you see a red X (), follow the on-screen instructions to resolve the issue.

Thanks, I look forward to hearing back from you.

Please note, since the issue seems to be limited to Microsoft programs, you might consider reaching out to Microsoft Support.

[totemnPaul]

Hello @Sunshyn2005,

Thank you maam for your help. I didn't have the chance to apply the steps you told me, coz the tech came afterwards but if happened to encounter the same problem will try to use it as one of the solutions. 🙂 Thanks again.

*We found another solution through RegEdit. Just modified the entry on the (HKEY_CURRENT_USER > Software > Microsoft > Windows NT > Windows > Device ( <Printer Name>, winspool, Ne02: ) then restart.

It worked out after doing those. ^_^

[MOOMYZEE]

IRe: I can print in MS Word but not in MS Excel 

[TapangKusing]

I encountered the same problem. My solution is to use a newly created Administrator account and delete the old user account that I used previously. I login using the new administrator account and I tried to print from excel and it works.