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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- I can't download patch to fix the firmware update that doesn...

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09-20-2017 12:27 PM
I went to the article to fix the issue where the firmware says all my refilled print cartridges are damaged because of non-hp/refilled chips. I picked my model 8610 and clicked the link. It says
The requested URL /pub/softlib/software13/printers/OJP8610_R1640B_updated.dmg was not found on this server.
I really really need this fixed. FIX THE LINK please.
Solved! Go to Solution.
Accepted Solutions
09-20-2017 12:35 PM
Here are the updated links, if anyone else needs them before the document edits go live
PrinterWindows 7, 8, 8.1, 10Mac OS 10.9, 10.10, 10.11
OfficeJet Pro 6230 series | ||
OfficeJet 6810 series | ||
OfficeJet 6820 series | ||
OfficeJet Pro 6830 series | ||
OfficeJet Pro 8610, 8615, 8616 series | ||
OfficeJet Pro 8620, 8625 series | ||
OfficeJet Pro 8630 series | ||
OfficeJet Pro 8640 series | ||
OfficeJet Pro 8660 series | ||
OfficeJet Pro X451dn | ||
OfficeJet Pro X451dw | ||
OfficeJet Pro X476dn | ||
OfficeJet Pro X476dw | ||
OfficeJet Pro X551dw | ||
OfficeJet Pro X576dw |
I work on behalf of HP.
Click the thumbs up + button to thank me. Mark Accepted Solution if I solved your inquiry.
09-20-2017 12:32 PM
Hi Peloquintn,
Thanks for letting us know! The link has been fixed but might not be available on the web for 24 hours. Here is the link, in the meantime: http://ftp.hp.com/pub/softlib/software13/printers/ojp8610/OJP8610_R1733A.dmg
I work on behalf of HP.
Click the thumbs up + button to thank me. Mark Accepted Solution if I solved your inquiry.
09-20-2017 12:35 PM
Here are the updated links, if anyone else needs them before the document edits go live
PrinterWindows 7, 8, 8.1, 10Mac OS 10.9, 10.10, 10.11
OfficeJet Pro 6230 series | ||
OfficeJet 6810 series | ||
OfficeJet 6820 series | ||
OfficeJet Pro 6830 series | ||
OfficeJet Pro 8610, 8615, 8616 series | ||
OfficeJet Pro 8620, 8625 series | ||
OfficeJet Pro 8630 series | ||
OfficeJet Pro 8640 series | ||
OfficeJet Pro 8660 series | ||
OfficeJet Pro X451dn | ||
OfficeJet Pro X451dw | ||
OfficeJet Pro X476dn | ||
OfficeJet Pro X476dw | ||
OfficeJet Pro X551dw | ||
OfficeJet Pro X576dw |
I work on behalf of HP.
Click the thumbs up + button to thank me. Mark Accepted Solution if I solved your inquiry.