I can't find the printer code to get my instant ink program started.

[BarbFD]

I am trying to get established with instant Ink program.  I received a card today via fed ex, with an enrollment key code, and I can't use it, as I can't find my printer code.  It doesn't print out, when I follow the instructions.

Please help.

[Riddle_Decipher]

@BarbFD

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand you need help with the printer enrollment key code & the Instant Ink program,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

• Just to confirm, are you referring to the claim code? when you write "printer code"?
• If yes, I have a few things you should know about listed below:

The printer claim code is a unique identification number that you use to add your printer to the HP Connected service. HP Connected for printers supports a range of optional web-connected printing services, including HP ePrint cloud printing and the HP Instant Ink delivery services.

   NOTE:

If your printer does not support Web Services or you do not want to use Web Services, you do not need a printer claim code to use your printer and you can cancel the sign up process.

Use this document to obtain the printer claim code and add your printer on HP Connected.

• For more information about getting the printer claim code, see the Frequently asked questions (FAQs) section at the end of this document.

• For more information about web-connected printing services and how to get started, go to the What are the different web-connected printing services section in this document.

Try this first: Use the HP Guided Solution

 Let us guide you through the solution.

OR read the link below.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: https://hp.care/2sJEsw3

(By the end of this article all the issues should be resolved)

Keep me posted,

For I shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.