I can't get rid of a use setup cartridges error

[corinneh1981]

My printer keeps giving me the "use SETUP cartridges" error even though I am using the setup cartridges. I have tried:

Uninstalling and reinstalling the cartridges

Cleaning the cartridge contact points

Turning off the printer and unplugging it, and plugging it back in and restarting it.

Updating the printer

Resetting the printer to factory settings

I was able to successfully use the printer when I first got it, but it has since stopped recognizing it's own setup cartridges, and my warranty has expired.

I'm willing to try anything at this point because right now it is just a very expensive paperweight.

[A_Gayathri]

Hi @corinneh1981 ,

Welcome to HP Support Community!

To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Let me know if this helps.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.