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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-13-2018 01:14 AM

HP Recommended
Product: Deskjet 3632
Operating System: macOS 10.13 High Sierra

I can't hard reset my Deskjet 3632 which means that I can't access anything.

 

I have tried everything. Reset wifi password and reconnected. Press and hold power and click copy twice and then cancel thrice. Maybe it resets something but not the admin password.

 

I set the password once, but can't remember it...

 

HELP

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-13-2018 05:27 AM

HP Recommended

Hi,

First ensure you have the latest firmware installed on your printer:

http://ftp.hp.com/pub/softlib/software13/COL70419/al-172163-2/DJ3630_R1750B.dmg

 

The latesr firmware version ends with 1750B.

If you aren't sure print a Printer Status Report  list the current version number:

https://support.hp.com/gb-en/product/hp-deskjet-3630-all-in-one-printer-series/7172306/model/7599657...

 

If the latest version is not installed and the printer is not connected to your network tremporary connect teh printer with a USB to update it.

 

Next follow the steps I have sent you privately, click the envelope icon to access private messaging.

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-13-2018 05:27 AM

HP Recommended

Hi,

First ensure you have the latest firmware installed on your printer:

http://ftp.hp.com/pub/softlib/software13/COL70419/al-172163-2/DJ3630_R1750B.dmg

 

The latesr firmware version ends with 1750B.

If you aren't sure print a Printer Status Report  list the current version number:

https://support.hp.com/gb-en/product/hp-deskjet-3630-all-in-one-printer-series/7172306/model/7599657...

 

If the latest version is not installed and the printer is not connected to your network tremporary connect teh printer with a USB to update it.

 

Next follow the steps I have sent you privately, click the envelope icon to access private messaging.

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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