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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Zuma69
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Message 1 of 2
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I can't print. Getting the message "waiting for printer to become available"

HP Recommended
DeskJet 1513
macOS 10.15 Catalina

Help!! Wasting too much time trying to fix. I have updated drivers as well. I keep getting "waiting for printer to become available message"... also on print preview it just has a blank sheet, it's not showing the print preview... I have the DeskJet 1513 and it connects via USB...

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Zuma69, Welcome to HP Support Community!
 

Try the steps below to try and fix the issue:

  • Uninstall the old printer drivers first. Follow the steps mentioned here: http://hp.care/2cKwLyC
  • Now run the Apple Software Update. Check here for steps: http://hp.care/2cNgw3C
  • Restart your computer and printer.
  • Click the Apple menu icon, and then click “System Preferences”.
  • Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
  • Right-click the blank space in the Printers list, and then click “Reset printing system”.
  • Click “Reset” in the confirmation window.
  • Enter an administrator username and password, and then click “OK”.
  • Wait until the printing system is reset and no devices show in the Printers list
  • Restart your computer and then go back to System preferences – Printers and scanners.
  • Click the “Add button” (+).
  • Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
  • Click “Print Using...”, and then select the name of your printer (By default “AirPrint” would be selected)

 Hope this helps! Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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