I can't print ! Help

[bbeck1]

I just have no luck printing with the HP 6700 Officejet Premium.   I am using a MacBook Pro  - Mojave operating system.   The printer is on and I have verified that the bluetooth and the wireless router are on as well,   I see the printer when I try to print but I always get a message when I hit the print button that the printer is offline.   What can I try?   

[Kumar0307]

@bbeck1

Welcome to the HP Support Community!

• Do you have any Anti-virus software installed on your MAC?
• How far is the printer located from the WiFi router?
• Make sure the printer and the MAC are connected to the same wireless network. This printer supports only 2.4GHz network.
• The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.

Perform a PING test to check the connectivity:

1. Obtain the IP address of the printer by clicking on the Wireless icon   on the printer
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost

Note: There should be 0% packet loss.

If there is any loss, proceed to the next step.

Update the printer firmware

Click here to know different methods of updating printer firmware.

Restore Network settings and reconnect the printer

1. From the home screen of your printer control panel, touch the Wireless icon .

2. Touch the Setup icon .

3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

   The printer searches for available networks.

5. Touch the name of your wireless network.

6. Type the WEP or WPA key (network password), and then touch Done.

   If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Add the printer using AirPrint

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Keep me posted for further assistance.

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