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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- I can't pront because apparently I need to update my payment...

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11-17-2025 11:22 AM
Hi community,
Lately I have tried to print documents using my "HP DeskJet 4155e All-in-One Printer" but can't do it because I need to update my payment method, I canceled my subscription since I didn't need this, I don't print that often to be honest. Why do I have to update my payment method to print something?
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Accepted Solutions
11-17-2025 11:27 AM
I do not have an instant ink printer. My understanding is that if you run out of ink, or you cancel your subscription, you can use genuine Hewlett Packard cartridges either original or refilled. They must have an HP chip in the cartridge.
The below type is unlikely to work.
Note that this is a peer to peer forum and I am just the messenger of this bad news: Instant ink cartridges can only be used when the ink subscription is active.
While HP Instant Ink printers can be used with no subscription, select HP Plus printers may require a subscription to operate.
Let me know what you find out.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
11-17-2025 11:27 AM
I do not have an instant ink printer. My understanding is that if you run out of ink, or you cancel your subscription, you can use genuine Hewlett Packard cartridges either original or refilled. They must have an HP chip in the cartridge.
The below type is unlikely to work.
Note that this is a peer to peer forum and I am just the messenger of this bad news: Instant ink cartridges can only be used when the ink subscription is active.
While HP Instant Ink printers can be used with no subscription, select HP Plus printers may require a subscription to operate.
Let me know what you find out.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it