I can't remove print cartridge to change cartridge

[hsmom]

I am prompted to change my cartridge on HP Envy 4500.  Low ink on my black cartridge.  I use HP Instant ink and have changed cartridge successfully many times.  This time I can not remove the cartridge.  It simply can't be lifte out easily.

[silvyg]

Hi,

Please check this video on how to replace the cartridges

https://www.youtube.com/watch?v=oJVYTXaI6e4

hope this helps

[ReverseTalk]

Hi there! Sorry to see you're having issues removing a cartridge. Just in case, here are the official steps:

Follow these steps to replace one or both of the cartridges.

   NOTE:

If you are enrolled in the Instant Ink program, you receive special Instant Ink cartridges. Instant Ink cartridges are larger than standard cartridges, but they fit in the carriage in the same way.

Figure : Standard and Instant Ink cartridges

1. Standard cartridge
2. Instant Ink cartridge

1. Press the Power button to turn on the printer, if it is not already on.
2. Open the scanner lid.
3. Open the cartridge access door. The carriage moves to the cartridge access area.
   Figure : Open the cartridge access door

   
4. Wait until the carriage is idle and silent before you continue.
5. To release the cartridge, lift the lid on the cartridge slot, and then gently push the lid back until it stops.
6. Pull up on the cartridge to remove it from the slot.

      WARNING:

   To avoid the risk of injury, replace the ink cartridge within five minutes of opening the ink cartridge access door. After five minutes, the carriage automatically moves to the side of the printer.

   Figure : Remove the cartridge

   

   1. Lift the lid
   2. Gently push the lid back
   3. Pull up on the cartridge
7. Remove the new cartridge from its packaging, and then pull the pull tab to remove the plastic tape.
   Figure : Remove the plastic tape

   
8. Hold the cartridge at a slight upward angle with the cartridge contacts facing the rear of the printer, and then slide the cartridge into the empty slot.
9. Close the lid on the cartridge slot to secure the cartridge into place.

      NOTE:

   Insert the color cartridge in the slot on the left. Insert the black cartridge in the slot on the right.

   Figure : Insert the cartridge

   

   1. Insert the cartridge
   2. Close the lid
   3. The color cartridge is on the left, and the black cartridge is on the right
10. Repeat the previous steps to install the other cartridge, if necessary.
11. Close the cartridge access door.
    Figure : Close the cartridge access door

    
12. Close the scanner lid.
13. Follow the instructions on the control panel to start the cartridge alignment. The printer aligns the cartridges and prints an alignment page.

[JunebugS]

My printer is a HP deskjet F4280 . I have chabged the ink in it many times and suddenly I can't budge the ink cartridges. What do I do?