I cancelled my instant ink, I want to take it back up but can’t find how to

[doctolley1]

I cancelled my instant ink. Now I want to reactivate it but cannot find how to

[JillSa]

@doctolley1

Hi, if you cancelled within 30 days you may still be able to re-activate your account by going into your acct page at www.hpinstantink.com and logging in with your username and password.

If you can't remeber or it's been longer than 30 days then just hit the Sign Up button on the first page and you can use the same printer or a new one and sign back up.

Hope that helps.

[doctolley1]

Hi

Thanks for the reply

i tried that but it said user exists.  So I used new email address but the printer won’t let me print off the page with code on.  So I then used the printer email address and it said that has also been used.  So I logged back is an a user and it also asked me to print off page. Again it won’t let me print code and also I used email address and it said again been used. It seems like once you have cancelled over 30 days you cannot reactivate. It’s cheaper to buy new printer at 29.99 with 6 months free ink

[asmita6658]

@doctolley1

Thanks for getting back to us. Please respond to the private message I've sent out and I'll help you out, accordingly. 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers. Click here for more details on how to access the private messages on HP Forums

We eagerly await your response.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up".

Help us, help you and Take care.

[JillSa · Accepted solution]

@doctolley1

Since you got the "user exists msg" that means you have an HP account already and you can use that account to Sign UP for instant ink.   So if you use "Sign In" vs. "Sign Up" it will at least get you into your HP account.

But your second issue is that you can't print your claim code.   This normally means that your printer was cancelled from Instant Ink but not from Web Services so you need to disable Web Services and then Re-enable it so it resets itself and then you should be able to get a new claim code generated.   Here are some steps we have for this issue:

Press the HP ePrint icon on your control panel display and select Remove Web Services. Follow the on-screen instructions to remove Web Services, press the HP ePrint
 icon again, and then follow the prompts to re-enable Web Services. A new Printer Info Page titled "Congratulations" prints with a new claim code. Try to claim the printer again using the new claim code. If the page does not print, see the troubleshooting item "The printer info page did not print". If you are unable to find the HP ePrint icon on your control panel display, see "Cannot find HP ePrint icon on printer control panel display".

Here is a link to troubleshooting the claim code:  https://support.hp.com/us-en/document/c05279891?jumpid=reg_r1002_usen_c-001_title_r0003

If none of this works then the agent responding in a seperate message may be able to help you in the private message they are referring to.

I would hate for you to have to go buy another printer and hope this works for you.

[JillSa]

@doctolley1

Yah!!!  I'm so glad that worked.

Happy printing and welcome back to Instant Ink.