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‎03-04-2023 03:58 AM - last edited on ‎03-06-2023 11:21 AM by

HP Recommended
Product: HP ENVY 5030 All-in-One Printer

PC & Android Samsung & Printer Envy 5000 are connected to the same wifi

I can print & scan & .. everything  from me Samsung device using HP Envy even in different areas of the house

For the PC (Windows 11 ) HP Smart do not see the printer. Neither is searchable

Any idea?

Category:
1 REPLY 1

‎03-10-2023 03:25 AM

HP Recommended

Hi @iLGIAN,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Update the firmware on your Windows 11 pc for your printer

 

Also, follow the steps from this document here

You may also refer to the video links below for further assistance. 
Click here

Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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