I cannot print from Google Chrome

[KnottJT]

Using Mac safari I am able to print.  Using Google chrome I am unable to print.  

I get a screen which says "loading preview", but the preview never loads to print.

I have uploaded the screen I get below

 

[Sneha_01]

Hi @KnottJT,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like there might be a technical issue with Google Chrome that is preventing the print preview from loading correctly. Here are a few steps you can take to troubleshoot and possibly resolve the issue:

Restart Chrome: Sometimes, simply restarting the browser can resolve temporary glitches.

Clear Cache and Cookies: Over time, cached data and cookies might cause issues with browsing, including print functionalities.

• Go to Chrome settings (you can enter chrome://settings/ in the address bar).
• Scroll down and click on 'Privacy and security'.
• Click 'Clear browsing data'.
• Choose 'Cookies and other site data' and 'Cached images and files'.
• Click 'Clear data'.

Disable Chrome Extensions: Extensions can interfere with how web pages behave. Try disabling them to see if it resolves the issue.

• Enter chrome://extensions/ in the address bar.
• Disable all extensions by toggling them off.
• Try printing again. If it works, enable extensions one at a time to identify the problematic one.

Reset Chrome Settings: Sometimes, misconfigured settings can cause issues. Resetting Chrome settings to default might help.

• Go to Chrome settings.
• Scroll down and click on 'Advanced'.
• Under 'Reset and clean up', click 'Restore settings to their original defaults'.
• Click 'Reset settings'.

Update Chrome: Ensure that your Chrome browser is updated to the latest version.

• Go to chrome://settings/help to check for updates. If an update is available, install it and restart Chrome.

Use Google Chrome's Built-in Troubleshooter: Some versions of Chrome have a built-in troubleshooter that can identify and possibly fix issues.

• Go to Chrome settings.
• In the search settings bar at the top, type "troubleshoot" and follow the prompts if this option is available.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[KnottJT]

Unfortunately non of the trouble shooting steps in you response worked.  

I am still unable to print.

[Sneha_01]

Hi @KnottJT ,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support