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‎11-08-2023 05:14 AM

HP Recommended

My Laserjet m553 is on and connected to the network. System settings can locate the printer OK. However when I try to print, the queue says that the printer is paused. Clicking the arrow at the top right makes it appear active, but then it goes back to Paused. Tried a few things; disconnecting and reconnecting the printer, turning it off and on again etc. Nothing seems to work. Is the printer faulty? Is there something I can do from its control panel? I have tried it from HP Smart and the printer shows up OK.

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2 people had the same question
4 REPLIES 4

‎11-08-2023 06:50 AM

HP Recommended

The MacOS 14 drivers for the Enterprise M553 are here

https://support.hp.com/us-en/drivers/hp-color-laserjet-enterprise-m553-series/7087331

 

If your M553 is different you might try a generic driver

https://support.hp.com/us-en/document/ish_4037000-4037075-16

 

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‎11-08-2023 09:25 AM

HP Recommended

Unfortunately this did not work. I was able to identify and download the driver file

  • Install HP Easy Start

  • 2.14.0.231016
  • 10.9 MB
  • Oct 31, 2023
  • but when installing this I got a screen saying "We were not able to automatically locate any software options for this product. Please go to the HP web site and search for product solutions here www.hp.com/support.... which is where I have just downloaded the "solution".

 

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‎11-11-2023 04:26 AM

HP Recommended

Hi, I have tried something else... printing from my Samsung Note 20 phone! This worked immediately. Going back to my Mac, I was also able to print using HP Smart. So the printer is fine. It does look like the standard Mac driver doesn't work. I will talk to Apple!

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‎11-11-2023 10:20 AM

HP Recommended

Please let me know what you find out as that new OS has caused a lot of problem.  Any printer capable of PDF should be able to print from a Mac using generic drivers.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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