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dereke
New member
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Message 1 of 2
45
Flag Post

I cannot print from my computer even when I see the printer is installed and the cartridges are ok

‎09-11-2020 04:50 AM

HP Recommended
Product: Deskjet 3630 all-in-one series
Operating System: macOS 10.15 Catalina

Firmware version SWP2FN1629AR

It

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1 REPLY 1
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Jay_G24
HP Support Agent
HP Support Agent
5,788 5,758 352 388
Message 2 of 2
Flag Post

‎09-13-2020 01:53 PM

HP Recommended

Hi @dereke,

 

I'd like to help!

 

To assist better -

  1.  Are you able to make copies using the printer ?
  2.  How is the printer connected to your device Wifi or USB?
  3. What's the application you are trying to print from? Have you tried printing from a different application or devices? 

If wireless,

  1. What is the status of the wireless light on the printer, steady or blinking?
  2.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band

 Keep me posted for further assistance.

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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