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bonils
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Message 1 of 2
75
Flag Post

I cannot print with color at all

‎08-12-2020 06:57 AM

HP Recommended
Product: HP ENVY PHOTO 6220
Operating System: Microsoft Windows 10 (64-bit)

i CANNOT PRINT WITH COLOR AT ALL! ALL ROUNTIN IS DONE BUT THE PROBLEM IS THE SAME!

1 REPLY 1
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praveen196
HP Support Agent
HP Support Agent
10,455 10,456 445 698
Message 2 of 2
Flag Post

‎08-14-2020 06:55 PM

HP Recommended

@bonils Welcome to HP Community!

 

I understand that you are unable to print in color.

 

Please let us know if you are able to make the color photocopy.

 

Are you using HP genuine ink cartridges?

 

Please perform the hard reset and check.

 

Turn the printer on, if it is not already on. 

 

Wait until the printer is idle and silent before you continue. 

 

With the printer turned on, disconnect the power cord from the rear of the printer. 

 

Unplug the power cord from the wall outlet. 

 

Wait at least 60 seconds. 

 

Plug the power cord back into the wall outlet. 

 

Reconnect the power cord to the rear of the printer. 

 

Turn on the printer, if it does not automatically turn on. 

 

Wait until the printer is idle and silent before you proceed 

 

 

Please refer to the below link to troubleshoot.

 

https://support.hp.com/in-en/document/c05551181

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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