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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- I cannot print with color at all

Create an account on the HP Community to personalize your profile and ask a question
08-14-2020 06:55 PM
@bonils Welcome to HP Community!
I understand that you are unable to print in color.
Please let us know if you are able to make the color photocopy.
Are you using HP genuine ink cartridges?
Please perform the hard reset and check.
Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
Wait until the printer is idle and silent before you proceed
Please refer to the below link to troubleshoot.
https://support.hp.com/in-en/document/c05551181
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
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