I cannot register the printer to my account

[JJVicente]

I get the error OW_4XX_OWSWS00001 “Unable to register the printer to your account‘

trying to set up an HP Office Jet 8010e series from my iPad. 
please advice

[VikramTheGreat]

Hi @JJVicente,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The error OW_4XX_OWSWS00001 — “Unable to register the printer to your account” — during the setup of your HP OfficeJet 8010e from an iPad is a cloud registration failure. This typically occurs when the printer cannot complete its connection to HP’s cloud services during setup via the HP Smart app.

1. Update the HP Smart App

• Go to the App Store on your iPad.
• Search for HP Smart and tap Update (or Open if already up to date).

2. Ensure the Printer Is Ready for Setup

• Remove all packing materials (including tape inside the printer).
• Make sure the printer is powered on and showing a blinking blue wireless light (Wi-Fi setup mode).
• If not blinking, reset Wi-Fi setup mode:
  • Press and hold the Wireless and Cancel buttons for 5 seconds.

3. Restart Devices

• Turn the printer off and back on.
• Close the HP Smart app completely on your iPad.
• Reopen the app and try setting up again.

4. Restore Factory Defaults (if issue persists)

• Open the HP Smart app > Tap your printer > Advanced Settings
• Or access the printer’s Embedded Web Server (EWS) using its IP address
• Navigate to:
  Settings > Restore Defaults > Restore Factory Defaults > Yes
• The printer will restart and return to setup mode

5. Retry Setup

• Reopen HP Smart and follow the setup steps again
• Make sure your iPad is connected to a 2.4 GHz Wi-Fi network (not 5 GHz)

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support